Five9 supervisor

Author: s | 2025-04-23

‎Download apps by Five9, Inc, including Five9 Supervisor. Download apps by Five9, Inc, including Five9 Supervisor.

Five9 Supervisor by Five9, Inc. - appadvice.com

IPad Screenshots Five9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections. It brings the power of the cloud to more than 2,000 customers worldwide, facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers transition from premise-based solutions to the cloud. Five9 helps contact centers create exceptional customer experiences, increase productivity and boost revenue. For more information visit www.five9.com. The Five9 Supervisor App for iPad duplicates key features of the desktop Five9 Supervisor application (monitor, listen, barge, and chat) along with starting and stopping campaigns to an easy-to-use iPad application. Supervisors can multi-task, effectively managing their agents and contact center from anywhere, and increase floor time coaching agents. Features:* Anywhere real-time monitoring of key contact center, campaign, and agent performance statistics and skill queues* Monitoring, whisper coaching, and barging into live phone calls* Text chatting with agents and other supervisors* Choosing from dozens of different metrics to displayNote: This application interfaces with the Five9 Virtual Contact Center. You must already be a customer of Five9 with a Five9 Supervisor license and on VCC 8.2 in order to use it. What’s New Jun 26, 2019Version 2.0.19 Ratings and Reviews Provides no functionality without a per-device mobile license This "free" app provides no functionality without having first paid a per-device "mobile supervisor license" in a way which does not involve Apple and doesn't comply with the Terms of Service of the App Store. Either charge your license fee in the form of an in-app purchase or simply charge for the app (either way paying 30% to Apple like everyone else), or remove the license requirement entirely. I find this mobile license fee (which was never mentioned in the months of hype leading up to our company's adoption of this service, or in any of your training videos) to be distasteful. I'm sure you already have a lucrative contract with my company for your cloud-based telephone service. This is a nickel holding up a dollar and by that I mean this transition to your service is not off to a great start. Ignore this at your peril! The app may be pulled from the store. If your app was five dollars which is on the high-end of the App Store, I would have gladly paid it instead of writing this review. Wish I

Five9 Supervisor on the App Store

Powers intelligent virtual agents that handle routine inquiries and tasks that do not need any human intervention. These IVAs are instrumental to giving customers a reliable, robust self-service to boost customer satisfaction. They also free up agents to handle more complex and urgent tasks.Five9’s has both Digital and Voice IVAs. Their voice IVAs automate routine tasks, quickly resolving common issues while transferring complex ones to live agents. Choose from 25 different human-sounding voices.Digital IVAs come in the form of web chatbots and social media messaging with rich media controls. Five 9’s IVAs even offer a task library of pre-defined templates for common and industry-specific actions. This intuitive feature allows you to quickly create visual workflows by dragging and dropping tasks.Five9 AI AuthenticationGenius AI comes with advanced authentication capabilities to ensure customer identities are securely verified efficiently. A combination of voice biometrics, behavioral analysis, and other AI-powered failsafes gives the platform the ability to authenticate customers without needing lengthy security questions or manual verification techniques. This saves time for customers and agents leading to faster resolutions and a better customer experience.Five9 AI SummariesWhile an integral part of running a contact center, after-call work can be a time-consuming task that drains agent productivity and jeopardizes the customer experience. Five9 AI Summaries can get you back that time by summarizing customer call transcripts within seconds. This AI summarizer for call centers and contact centers allows your agents to focus more on customers by removing the need to write call notes and summaries. Five9’s own studies showed that AI summaries cut average handle time by 27% on average.[*]AI summaries also assist contact center managers. Instead of manually sifting through hours of call recordings and notes, AI summaries underscores trends and agent activities, flagging them for review. Five9’s AI Summaries take in call transcriptions to swiftly analyze the quality of customer interactions and provide actionable feedback for on-the-fly modifications.Pricing and PlansFive9 Genius AI is not a standalone offering, it is a feature of Five9 Intelligent Cloud Contact Center platform; to access Genius AI, you must subscribe to one of their bundled offerings.Five9 offers flexible pricing options including five scalable solution bundles starting at $149/month, concurrent user pricing, named user pricing, pay-per-use pricing, custom quote-based packages and add-on features.Five9’s bundled solution packages (pricing shown below) provide the greatest value and are the most popular call center software pricing option.Check out our complete guide to Five9 pricing and plans for more information.All five plans include 24/7 customer support, call recording, desktop and mobile VoIP softphone access, softphone functionality, basic inbound call management, and all outbound dialing modes.Available Five9 add-on features (pricing not publicly listed) are: Artificial Intelligence: Intelligent Virtual Agent (IVA), Agent AssistDigital Engagement tools: Social Media messaging, Video conferencing with customer-agent screen sharing, SMS texting, Digital Outreach with automated SMS, email, or social missed contact follow-upsWorkforce Optimization: WFO Recording, Real-time Performance Dashboard, Essentials WFM, GamificationAdditional Add-Ons: IVR with Speech Recognition, extra storage, Admin Assist, Agent/Supervisor Consoles, CRM Connectors, Secure Pay, Operational Intelligence, Technical Account ManagerPros and

‎Five9 Supervisor on the App Store

Sophisticated features. The setup and learning curve might be too steep for businesses looking for a more straightforward solution like Aircall.To sum up, Talkdesk is a strong Aircall alternative for mid to large-sized businesses that need powerful AI-driven features and robust workforce management tools. While it may be more complex to implement, its capabilities provide substantial value for organizations with intricate customer service operations.5. Five9Five9 excels as a cloud-based contact center solution for enterprises seeking advanced automation and AI capabilities. Its comprehensive workforce management tools, coupled with predictive analytics, make it particularly suited for large organizations focused on optimizing both inbound and outbound communications. While it may offer more features than smaller businesses need, Five9’s robust capabilities make it an excellent choice for those with complex customer service requirements.Five9 featuresFive9 includes several key features such as:AI/machine learning for predictive analyticsOmnichannel supportAdvanced call routing and automationWorkforce management toolsReal-time reporting and analyticsIn addition, here are some features you can find in Five9 that are missing from Aircall’s toolbelt:Predictive dialerWorkforce optimization toolsAdvanced AI-driven customer insightsWhat are the main differences between Five9 and Aircall?Five9 differs from Aircall in several significant ways:AI capabilities: Five9 offers more advanced AI tools, such as predictive analytics, which Aircall lacks.Workforce optimization: Five9 includes robust workforce management features, unlike Aircall.Omnichannel communication: Five9 supports a broader range of communication channels, enhancing its versatility.ProsAdvanced AI and automation toolsComprehensive workforce managementStrong omnichannel support for various communication channelsConsComplexity in setup and integrationMay be more than what smaller businesses needBest for medium to large-sizedBest for medium to large-sized enterprises needing a comprehensive contact center platform with advanced AI and workforce management tools.Five9 pricingFive9 offers several pricing tiers based on the level of features required:Free trial: NoDigital: $175 per monthCore: $175 per monthPremium: $235 per monthOptimum: $290 per monthUltimate: $325 per monthAuthor’s opinionFive9 offers a more advanced suite of tools than Aircall, particularly with its AI-driven predictive analytics and comprehensive workforce management features. These capabilities are particularly beneficial for large enterprises looking to optimize both inbound and outbound communications. Five9’s strength lies in its ability to automate and streamline complex contact center operations, which Aircall doesn’t. ‎Download apps by Five9, Inc, including Five9 Supervisor. Download apps by Five9, Inc, including Five9 Supervisor.

Five9 Supervisor Plus In Salesforce

Five9, Inc. (NASDAQ:FIVN - Get Free Report) EVP Panos Kozanian sold 7,619 shares of the business's stock in a transaction that occurred on Tuesday, March 4th. The shares were sold at an average price of $33.40, for a total transaction of $254,474.60. Following the transaction, the executive vice president now directly owns 126,359 shares in the company, valued at $4,220,390.60. The trade was a 5.69 % decrease in their ownership of the stock. The sale was disclosed in a filing with the SEC, which can be accessed through this hyperlink. Does Microsoft Stock Have More Room to Run?Panos Kozanian also recently made the following trade(s): On Wednesday, December 4th, Panos Kozanian sold 7,619 shares of Five9 stock. The shares were sold at an average price of $42.09, for a total transaction of $320,683.71. Five9 Stock Down 3.3 %Five9 stock opened at $33.35 on Wednesday. The company has a debt-to-equity ratio of 1.32, a current ratio of 1.85 and a quick ratio of 1.85. Five9, Inc. has a fifty-two week low of $26.60 and a fifty-two week high of $63.79. The firm has a fifty day moving average price of $39.84 and a two-hundred day moving average price of $36.00. The firm has a market cap of $2.53 billion, a price-to-earnings ratio of -166.74, a P/E/G ratio of 9.41 and a beta of 0.93. Five9 (NASDAQ:FIVN - Get Free Report) last posted its quarterly earnings data on Thursday, February 20th. The software maker reported $0.26 earnings per share for the quarter, missing the consensus estimate of $0.70 by ($0.44). The business had revenue of $278.66 million for the quarter, compared to analyst estimates of $267.70 million. Five9 had a positive return on equity of 3.62% and a negative net margin of 1.23%. As a group, analysts forecast that Five9, Inc. will

Five9 Supervisor Dashboard - Agent Performance

Company LLC reiterated a "buy" rating and set a $52.00 price target on shares of Five9 in a report on Friday, February 21st. Barclays boosted their price target on Five9 from $55.00 to $60.00 and gave the company an "overweight" rating in a research note on Friday, February 21st. Finally, Wells Fargo & Company lowered shares of Five9 from an "overweight" rating to an "equal weight" rating and cut their price objective for the company from $55.00 to $40.00 in a research report on Tuesday, November 12th. Six analysts have rated the stock with a hold rating and fourteen have issued a buy rating to the company's stock. Based on data from MarketBeat, Five9 has a consensus rating of "Moderate Buy" and a consensus target price of $57.65.Get Our Latest Report on Five9About Five9 (Get Free Report)Five9, Inc, together with its subsidiaries, provides intelligent cloud software for contact centers in the United States, India, and internationally. It offers a virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.Further ReadingFive stocks we like better than Five9Insider Trades May Not Tell You What You ThinkGitLab: Get In While It’s Down—Big Rebound AheadLow PE Growth Stocks: Unlocking Investment OpportunitiesTesla Stock: Finding a Bottom May Take TimeDividend Payout Ratio CalculatorDuolingo: This Beaten-Down Stock Is About to Rally 38%This instant news alert was generated by narrative science technology and financial data from InsiderTrades.com in order to provide readers with the fastest and most accurate reporting. This story was reviewed by InsiderTrades.com's editorial team prior to publication. Please send any questions or comments about this story to [email protected]. Insider Buying or Selling at Five9? Sign-up to receive InsiderTrades.com's daily insider buying and selling report for Five9 and related companies.

Five9 Supervisor Dashboard Setup - YouTube

Post 0.28 earnings per share for the current year. Institutional Investors Weigh In On Five9Hedge funds have recently modified their holdings of the business. Massachusetts Financial Services Co. MA raised its stake in Five9 by 14.5% during the 3rd quarter. Massachusetts Financial Services Co. MA now owns 1,667,922 shares of the software maker's stock valued at $47,919,000 after purchasing an additional 210,836 shares during the last quarter. Gagnon Securities LLC increased its holdings in shares of Five9 by 10.4% during the 4th quarter. Gagnon Securities LLC now owns 366,096 shares of the software maker's stock worth $14,878,000 after purchasing an additional 34,597 shares during the period. Vestcor Inc raised its position in shares of Five9 by 42.9% during the third quarter. Vestcor Inc now owns 50,000 shares of the software maker's stock valued at $1,437,000 after buying an additional 15,000 shares during the last quarter. Fisher Asset Management LLC lifted its stake in shares of Five9 by 14.9% in the third quarter. Fisher Asset Management LLC now owns 761,966 shares of the software maker's stock valued at $21,891,000 after buying an additional 98,543 shares during the period. Finally, Barclays PLC grew its position in Five9 by 215.8% during the third quarter. Barclays PLC now owns 242,187 shares of the software maker's stock worth $6,956,000 after buying an additional 165,487 shares in the last quarter. 96.64% of the stock is owned by institutional investors. Analyst Ratings ChangesSeveral analysts recently issued reports on the company. Robert W. Baird increased their price objective on Five9 from $40.00 to $43.00 and gave the stock a "neutral" rating in a report on Monday, November 11th. Morgan Stanley upped their target price on Five9 from $40.00 to $46.00 and gave the stock an "equal weight" rating in a research report on Wednesday, December 18th. Needham &

How to edit sound for supervisors? - Five9

Cons of Five9 Genius AIFive9 Genius AI is a powerful suite of AI-driven tools that comes with its own set of strengths and limitations. Understanding the pros and cons can determine if it’s the right fit for your business. Below, we break down the key advantages and potential drawbacks:Pros of Five9 Genius AIImproved Customer Experience: Real-time insights driven by AI recommendations keep resolutions fast and accurate to build customer satisfactionScalability: Five9’s platform is built to grow alongside your business, which makes it a smart choice for most organizationsCost Efficiency: Predictive analytics and self-service options allow agents to allocate time and resources smarter and reduce overall operational costs Enhanced Agent Performance: Automated quality management and real-time guidance work in tandem to improve agents’ abilities to tackle issues, boosting their confidence while cutting training time and costsCons of Five9 Genius AICost: The platform offers a lot of bang for the buck, but the pricing may be prohibitive for smaller contact centers that do not have the budget for itLearning Curve: Genius AI can be daunting for newer users despite having an intuitive interface, it might be time-consuming for users without technical expertiseData Quality Limitations: How accurate AI-powered insights are depends on how much data is available and the quality of said data, which might be a limitation for companies without access to large data sets or are in progress of building their dataWho is Five9 Genius AI for?Five9 Genius AI is best for:Mid-to-Large Enterprises: Companies with complex and variable customer service needs and manage larger contact center teams will enjoy the wide set of features designed to streamline and organize their teams.Industries Anticipating High Call Volumes: Those in the healthcare, finance, retail, and telecommunications sectors can better handle high volumes of customer interactions by cutting down on repetitive or mundane tasks using IVAs and chatbotsBusinesses Focused on CX and Innovation: Organizations prioritizing customer experience who want to take advantage of AI to personalize and polish their service offeringsLearn More About Five9 and Genius AIFive9 Genius AI is a robust tool that offers Five9 Contact Center users a suite of AI-powered tools to optimize agent performance and improve the customer journey. Its real-time agent assist, AI authentication, Intelligent Virtual Agent, and predictive AI analytics elevate it above more conventional contact center solutions. That being said, it can be pricey and complex for smaller businesses.Still, if you’re looking to future-proof your contact center and deliver a new innovative experience Five9 Genius AI is a tool worth considering. Five9 offers a personalized demo as well as a money back guarantee.Check out our complete Five9 review for more information.. ‎Download apps by Five9, Inc, including Five9 Supervisor.

Sections of the Supervisor Plus Interface - Five9

The past two years, Five9 has been rapidly expanding its European staff. Additionally, in May, Five9 announced the expansion of two data centers in Amsterdam and Frankfurt to ensure high availability in Europe and facilitate compliance with local regulatory requirements. Investing in localized infrastructure for Europe enables Five9 to continue to support the increasing demand of its global enterprise customers. The company also plans to establish a new Professional and Customer Support Center of Excellence at the Porto site.“We are thrilled to welcome Five9 to Portugal, landing in the West Coast of Europe from the West Coast of the USA,” said Luís Castro Henriques, Chairman & CEO of AICEP, Portugal’s Trade & Investment Agency. “In Portugal, Porto is proving its attractiveness for IT companies due to a highly skilled talent pool, and a multilingual and multicultural working environment. We are happy that Five9 will be part of this growing tech ecosystem.”About Five9Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty. For more information, visit www.five9.com. Engage with us: Twitter, LinkedIn, Facebook,

Five9 Supervisor Dashboard - Agent Performance Dashboard

Only six letters, with so much meaning behind it. Just like Google helps you find exactly what you’re looking for, Five9 Genius and Google Cloud Contact Center AI will help agents find exactly what the customer is looking for. Today we announced a new partnership with Google Cloud Contact Center AI so Five9 customers will be able to integrate virtual agent features into their Five9 systems. Google Cloud’s new Contact Center AI is a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centers. Five9 gives Google Cloud customers the ability to improve the customer service industry.Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers.Key features of Five9’s integration with Contact Center AI include: A natural and engaging conversational virtual agent designed to provide consumers a way to quickly resolve more common issueswithout needing to speak to a live agent The ability to easily escalate a call to an appropriately skilled live agent with all relevant data from the self service interaction Live agent augmentation to guide and assist live agents to deliver more prescriptive, accurate and timely responses. This is accomplished using Google Cloud Agent Assist technology. The integration between Five9 Genius and Google Cloud’s Contact Center AI enables consumers to easily resolve more common issues by interacting with intelligent virtual agents in a natural, conversational manner, freeing live agents to address more. ‎Download apps by Five9, Inc, including Five9 Supervisor. Download apps by Five9, Inc, including Five9 Supervisor.

Configuring Refresh Time on Supervisor Application - Five9

Could get into it! I was very excited to see that there was an iPad app for Five9 since I can't use it through my device's browser. Unfortunately I can't log into it, always get a message stating that the maximum number of users has been reached. Unable to locate any product support for the app either. App Privacy The developer, Five9, Inc., has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy. No Details Provided The developer will be required to provide privacy details when they submit their next app update. Information Seller Five9, Inc Size 17.2 MB Category Business Compatibility iPad Requires iPadOS 7.1 or later. Apple Vision Requires visionOS 1.0 or later. Copyright © 2019 Five9, Inc. Price Free Developer Website App Support Privacy Policy Developer Website App Support Privacy Policy You Might Also Like